{"id":9517,"date":"2023-06-01T12:51:19","date_gmt":"2023-06-01T10:51:19","guid":{"rendered":"https:\/\/oceanstore.at\/cancellation-policy\/"},"modified":"2026-07-02T10:48:04","modified_gmt":"2026-07-02T08:48:04","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/oceanstore.at\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<h3>Right of withdrawal for consumers<\/h3>\n<p>(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).<\/p>\n<h1>Cancellation policy<\/h1>\n<h3>Right of withdrawal<\/h3>\n<p>You have the right to withdraw from this contract within fourteen days without giving any reason.<\/p>\n<p>The revocation period is fourteen days from the date,<\/p>\n<ul>\n<li>on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or<\/li>\n<li>on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or<\/li>\n<li>on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or<\/li>\n<li>on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a fixed period of time.<\/li>\n<\/ul>\n<p>You can also exercise your right of withdrawal online at https:\/\/oceanstore.at\/widerrufsbelehrung\/. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the declaration of revocation and the date and time of its receipt. <\/p>\n<p>To meet the withdrawal deadline, it is sufficient for you to have sent your declaration of withdrawal via the right of withdrawal function (the so-called &#8220;withdrawal button&#8221;) before the deadline expires.<\/p>\n<p>You can also exercise your right of withdrawal by informing us (staudinger+franke GmbH, Josef-Endlweber-Gasse 2a, 1230 Vienna, Austria, telephone number: +43 1 597 01 24, e-mail address: shop@oceanstore.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. <\/p>\n<p>In this case, to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n<h3>Consequences of revocation<\/h3>\n<p>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. <\/p>\n<p>We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.<\/p>\n<p>You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. <\/p>\n<p>You bear the direct costs of returning the goods.<\/p>\n<p>You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.<\/p>\n<h2>Sample withdrawal form<\/h2>\n<p>(If you wish to revoke the contract, please use the online revocation function provided by us at https:\/\/oceanstore.at\/widerrufsbelehrung\/ or fill out this form and send it back to us).<\/p>\n<p>&#8211; To<\/p>\n<p>staudinger+franke GmbH, Josef-Endlweber-Gasse 2a, 1230 Vienna, Austria, telephone number: +43 1 597 01 24, e-mail address: shop@oceanstore.at<\/p>\n<p>&#8211; I\/we (*) hereby revoke the contract concluded by me\/us (*) for the purchase of the following goods (*)\/the provision of the following service (*)<\/p>\n<p>&#8211; Ordered on (*)\/received on (*)<\/p>\n<p>&#8211; Name of the consumer(s)<\/p>\n<p>&#8211; Address of the consumer(s)<\/p>\n<p>&#8211; Signature of the consumer(s) (only for notification on paper)<\/p>\n<p>&#8211; Date<\/p>\n<p>___________<br \/>\n(*) Delete as appropriate.<br \/>\n<form class=\"woocommerce-form woocommerce-form-order-withdrawal-request order-withdrawal-request\" method=\"post\">\n\t\n\t<div class=\"eu-owb-notice-wrapper\"><\/div>\n\n\t<div class=\"eu-owb-form-fields\">\n\t\t\t\t\t<div class=\"form-row form-row-full form-row-order-number validate-required\" id=\"order-withdrawal-request-order-number_field\" data-priority=\"\"><label for=\"order-withdrawal-request-order-number\" class=\"required_field\">Contract Identification, e.g. order number&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text \" name=\"order_number\" id=\"order-withdrawal-request-order-number\" placeholder=\"\"  value=\"\" maxlength=\"20\" aria-required=\"true\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-full form-row-email validate-email validate-required\" id=\"order-withdrawal-request-email_field\" data-priority=\"\"><label for=\"order-withdrawal-request-email\" class=\"required_field\">Email&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text \" name=\"email\" id=\"order-withdrawal-request-email\" placeholder=\"\"  value=\"\" aria-required=\"true\" autocomplete=\"email\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-full form-row-email-repeat validate-required\" id=\"order-withdrawal-request-email-repeat_field\" data-priority=\"\"><label for=\"order-withdrawal-request-email-repeat\" class=\"required_field\">Email (repeat)&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text \" name=\"email_repeat\" id=\"order-withdrawal-request-email-repeat\" placeholder=\"\"  value=\"\" aria-required=\"true\" autocomplete=\"email\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-first form-row-first-name\" id=\"order-withdrawal-request-first-name_field\" data-priority=\"\"><label for=\"order-withdrawal-request-first-name\" class=\"\">First name&nbsp;<span class=\"optional\">(optional)<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text \" name=\"first_name\" id=\"order-withdrawal-request-first-name\" placeholder=\"\"  value=\"\" maxlength=\"40\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-last form-row-last-name\" id=\"order-withdrawal-request-last-name_field\" data-priority=\"\"><label for=\"order-withdrawal-request-last-name\" class=\"\">Last name&nbsp;<span class=\"optional\">(optional)<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text \" name=\"last_name\" id=\"order-withdrawal-request-last-name\" placeholder=\"\"  value=\"\" maxlength=\"40\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"clear\"><\/div>\n\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"order-supports-partial-withdrawal hidden\">\n\t\t\t\t\t<div class=\"form-row form-row-full form-row-manually-select-items\" id=\"manually-select-items_field\" data-priority=\"\"><span class=\"woocommerce-input-wrapper\"><label class=\"checkbox \" ><input type=\"checkbox\" name=\"manually_select_items\" id=\"manually-select-items\" value=\"1\" class=\"input-checkbox \"  \/> I want to select the items to cancel manually.&nbsp;<span class=\"optional\">(optional)<\/span><\/label><\/span><\/div>\n\t\t\t\t\t<span class=\"notice eu-owb-woocommerce-select-certain-items-desc\">You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t<input type='hidden' name='lang' value='en' \/>\n\t\t\t<div class=\"form-row form-row-submit\" id=\"order-withdrawal-request-submit\">\n\t\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"4aeb385b70\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/9517\" \/>\t\t\t<button type=\"submit\" class=\"woocommerce-button button woocommerce-form-return_request__submit\" name=\"order_withdrawal_request\" value=\"Confirm withdrawal\">Confirm withdrawal<\/button>\n\t\t<\/div>\n\t\n\t<div class=\"clear\"><\/div>\n\t<\/form>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal for consumers (A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession). Cancellation policy Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-9517","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation policy - oceanstore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oceanstore.at\/en\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation policy - oceanstore\" \/>\n<meta property=\"og:description\" content=\"Right of withdrawal for consumers (A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession). 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